Shipping Policy

1. General Shipping Information

This policy details our shipping methods, costs, and delivery estimates for all customers.

• Handling Time (Processing): All orders are typically processed and dispatched within 1 working day (24 hours) of payment verification.
• Working Days: Our standard working days are Monday to Friday. Orders are not processed or dispatched on Saturdays, Sundays, or bank/public holidays.
• Couriers: We utilise reputable couriers such as DPD and others to ensure reliable delivery.

2. United Kingdom Shipping Policies

Details on UK Delivery

• Standard Delivery: Items are normally dispatched within 24 hours. The total estimated delivery time, including handling, is 3–4 working days from the time of order placement.
• Express Delivery: This service costs a flat rate of £8.95. Orders placed before the 2:00 PM GMT cut-off time on a working day are delivered the next working day (between 8 am and 6 pm).

3. International Shipping Policies

European Union (EU) Shipping Policy

Non-European Union (Non-EU) Shipping Policy

4. Taxes and International Duties Policy

VAT GB 117842412

UK Sales (VAT Included)

• UK Value Added Tax (VAT): All prices displayed on the Site for goods and services include UK Value Added Tax (VAT) at the current rate of 20%, unless the product is specifically marked as VAT exempt or zero-rated.

International Sales

• Customs, Duties, and Import Taxes: For customers outside the UK, please be aware that the price paid for products and shipping does NOT include any foreign import duties, customs fees, tariffs, or local taxes (including the local equivalent of VAT/GST).

• Customer Responsibility: The customer is solely responsible for calculating and paying all customs duties, import taxes, or brokerage fees that may be levied upon delivery or prior to collection by your local government or customs agency.

• Pricing Terms: We operate on a Delivered at Place (DAP) basis (also known as Duties Unpaid). We cannot predict the exact amount of these charges; please contact your local customs office for specific details regarding your country’s import policies.

• Refused Shipments: If a package is refused by the customer due to the non-payment of customs duties or taxes, the customer will be held responsible for:

  • The original shipping charges.

  • Any duties, taxes, or customs fees incurred by us upon the package's return to the UK.

  • The cost of returning the package to our warehouse.

5. Order Tracking

• Once your order is dispatched, you will receive an email notification containing your tracking number and a link to the courier's website.
• Please allow up to 24 hours for the tracking information to become active after you receive the email.
• You can also check the status of your order by logging into your account on our website.

6. Shipping Restrictions and Special Notes

• P.O. Boxes/APO/FPO: We are generally unable to ship to P.O. Boxes, APO, or FPO addresses. Please provide a physical street address for delivery.
• Delivery Signatures: For high-value orders, a signature may be required upon delivery. If no one is available, the courier will leave instructions on how to reschedule delivery or pick up the package.
• Address Accuracy: The customer is responsible for ensuring the correct shipping address is provided at checkout. We are not responsible for delays or losses resulting from incorrect address details.

7. Damaged or Lost Shipments

•  Damaged Shipments: If you receive a package that appears damaged, please refuse the shipment or make a note of the damage on the delivery receipt and contact us immediately (within 24 hours of delivery) at support@cctvtek.co.uk or +44 1274 402871. You must keep all packaging materials and damaged goods for the courier’s investigation.
• Lost Shipments: If your tracking information shows delivery but you have not received your order, please contact us. We will initiate a formal trace process with the shipping carrier. We cannot reship or refund lost orders until the carrier completes its investigation.

8. Order Cancellation Policy

We understand that you may need to cancel an order after placing it. We aim to process orders as quickly as possible, so cancellation is only possible within a limited timeframe.

• Cancellation Window: You may request to cancel your order only if it has not yet been processed for dispatch by our warehouse team. Since our handling time is often within 1 working day, this window can be very short.
• How to Request a Cancellation: To request a cancellation, please contact us immediately by phone or email at:
• Phone: +44 1274 402871
• Email: support@cctvtek.co.uk
• Please include your order number in the subject line or when speaking with a representative.
• If Cancellation is Successful: If your order has not yet been processed, we will confirm the cancellation and issue a full refund back to your original payment method within 3-5 working days.
• If Cancellation is Too Late: If your order has already been processed, packed, or dispatched, we are unable to stop the shipment. In this case, you must wait to receive the package and then follow our Returns and Refunds Policy to send the item back to us for a refund. Note: Standard return shipping costs will apply.